At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and companies for our companions.
In a current survey 82% of Cisco Companion Summit attendees mentioned they’re rising their managed companies observe and it’s their high precedence to fulfill buyer wants.
So it’s with nice pleasure that we’re asserting Cisco Companion Superior Help to create a premium help expertise particularly geared to the wants of Managed Companies Suppliers (MSPs).
With Cisco resolution and structure experience, and the additional advantage of guided entry to API integrations that construct on MSPs’ present companies, Cisco Companion Superior Help options quicker entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help companies on-line and over the cellphone. Cisco Companion Superior Help permits MSPs to construct new companies for purchasers and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“We have now been asking for a Cisco program that matches the precise wants of MSPs,” mentioned Toby Alcock, CTO, Logicalis Group. “Our prospects will profit from us having extra entry to APIs and Cisco’s world main TAC’s resolution architect experience.”
Cisco Companion Superior Help is really taking Cisco and its companions into the world of digital and serving to them change into “smart-bonded” with Cisco; taking help concern decision from analog processes akin to electronic mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
A lot of our largest companions are already smart-bonded, and plenty of are working with these digital processes. Unimaginable progress has been made within the Cisco associate ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join instantly with a prioritized group of resolution architects who deal with probably the most advanced points. We’re bettering companions’ entry to those certified specialists; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.
Once we say quicker, we’re speaking about resolving circumstances in minutes that would usually take weeks.
Companion Superior Help for MSPs may also present guided API use circumstances that leverage telemetry and insights so companions can construct new companies for his or her prospects.
This groundbreaking help provide will remodel the associate expertise and produce much more worth to our prospects!
to Be taught About These Bulletins and Extra
We’d love to listen to what you assume. Ask a Query, Remark Beneath, and Keep Related with #CiscoPartners on social!
Cisco Companions Fb | @CiscoPartners Twitter | Cisco Companions LinkedIn
Share:
