Job Title
Buyer Expertise Specialist
Firm / Group
Velotech, Inc.
Job Description
Velotech, Inc. is a regionally owned enterprise that has operated in Portland since 2002. Velotech is the dad or mum firm of BikeTiresDirect, Western Bikeworks, and Trisports.
We’re in search of a Buyer Expertise Specialist to affix our crew. Do you want bikes, but in addition speaking about them? Wish to assist others get the gear they should get on the market? Ship us your resume!
This place is liable for responding to buyer cellphone calls, emails, and for working immediately with prospects in our retailer. Buyer Expertise Specialists present product data, recommendation and order help. Certified Buyer Expertise Specialists additionally assessment orders and worth match requests and help with web site content material, together with product critiques, images and descriptions.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Reply product questions & help with the order course of.
Analyze buyer questions, troubleshoot, and supply clear solutions in an environment friendly {and professional} method.
Develop belief and loyalty with customers and construct worth in our manufacturers.
Navigate a classy order processing system.
Generate efficiency experiences and suggest enhancements.
Coordinate with Returns to help prospects with returns and exchanges.
Help walk-in prospects with product questions and purchases.
Retrieve merchandise from the warehouse to help walk-in prospects.
ADDITIONAL RESPONSIBILITIES/DUTIES:
Navigate a classy order processing system.
Work with Advertising and marketing to help with customer-facing content material, together with web site upkeep, product photographs and descriptions.
Improve gross sales by genuinely serving to prospects find out about further/various product choices.
MINIMUM JOB REQUIREMENTS:
Primary laptop abilities.
Sturdy data of biking.
Earlier customer support expertise is a plus, as is gross sales, service and mechanical expertise within the biking trade.
KNOWLEDGE, SKILLS, & ABILITIES:
Wonderful communication and organizational abilities.
Strong data of biking merchandise.
Skill to work in a excessive quantity, fast-paced setting.
Skill to work independently or with others to handle a number of activity with minimal supervision.
BENEFITS:
Beneficiant Worker Reductions.
Versatile Schedules.
Well being Insurance coverage.
Paid Time Off – as much as 15 days your first 12 months.
Quarterly ‘Get Exterior’ days.
Velotech is an Equal Alternative Employer
Learn how to Apply
If , please click on on the hyperlink under to use (or copy/paste into browser), OR go to Biketiresdirect.com profession web page.
https://www.paycomonline.internet/v4/ats/net.php/jobs/ViewJobDetails?job=115935&clientkey=4C6D7027145254251F7D24DAA9BDF3F7
